About the company:
They are a leading provider of medical consultation services, with a network of highly trained and experienced physicians. The company recognized the need to improve the patient experience and provide more convenient and efficient access to their services.
Problem statement:
The company wanted to implement an AI-powered chatbot that could provide patients with quick and accurate information, as well as book appointments and answer common questions. The chatbot needed to be available on multiple channels, including web and mobile, and integrate seamlessly with existing systems.
Solution:
They partnered with Todook, a AI conversational chatbot solutions provider, to develop and implement an omnichannel chatbot for their medical consultation services. Todook's chatbot, which is built on a cutting-edge natural language processing (NLP) and machine learning (ML) platform, is able to understand and respond to patients' questions and requests in a conversational manner, providing the patient with quick and accurate information, booking appointments and answering common questions with minimal human intervention.
The chatbot was integrated with existing systems, including their appointment booking system and patient database, which allows the chatbot to access and update patient information in real-time. This allows patients to book appointments and receive confirmation of their appointment details directly through the chatbot.
Results:
Since launching the Todook chatbot, the medical consultant company has seen a significant increase in the number of patients booking appointments through the chatbot, with a 40% reduction in phone calls to the appointment booking line. Patients have also reported a high level of satisfaction with the chatbot's quick and accurate responses to their questions and requests, which has led to improved patient experience.
Additionally, The chatbot has been able to handle a large volume of patient interactions, which has reduced the workload of the medical staff and allowed them to focus on more complex and critical tasks.
Conclusion:
The partnership with Todook to implement an omnichannel AI conversational chatbot has been a success, delivering significant improvements in patient experience and operational efficiency. The chatbot's ability to understand and respond to patients' requests and questions in a conversational manner has led to increased patient satisfaction, and the integration with client's existing systems has made it easy for patients to book appointments and receive confirmation of their appointment details. The chatbot has also been able to handle a large volume of patient interactions, which has reduced the workload of the medical staff and allowed them to focus on more complex and critical tasks.