The days are gone when we must wait for the information to be shared. Plenty of information is available on the web; the question is: "What's the correct data?". And in the information age, we seek clarity from the data owners, but your customer is eager to get the data instantly. Are you ready to provide the information to your customer in the most common and most accessible format that they can access in a short span?.
About the company
The client is one of Asia's most prominent residential and commercial real-estate promoters, established in 1995.
This company began converting available land banks into aspirational living spaces, which have remained iconic as a destination for peaceful and high-quality living, to identify exponential opportunities in the city's housing needs. As a result, the brand has built solid trust amongst its consumers and delivered many peaceful residences, endearing itself in their minds as a "dream come true" for residential and commercial spaces.
Respond to customer support in a timely and effective manner
The company's immediate goal is to provide customer support that is timely and effective. It wants to ensure that its customers always have the best possible experience when dealing with the company. They want to ensure that all issues are taken care of as quickly as possible so that the customer can continue their experience with the company smoothly.
The Real Estate Company is excited to use Todook, the super automation chatbot. With this Todook, they defined workflows to communicate with their customers through a variety of channels easily. In addition, the Todook team suggested the client automate multiple tasks, such as:
The good news is: They're already seeing great results.
Using Todook, the customer's marketing team identified the prospects who had expressed interest in purchasing a property in the past or who had mentioned specific keywords related to real estate. Todook then sends the segmented prospects a message. The prospect landed on the chatbot when they clicked on the provided URL. The chatbot will also remind the people to respond if they haven't done so in a while.
To date, Todook automatically replied to over 8000 messages and has noticed a significant increase in sales-qualified leads.
In addition to using Todook to communicate with their customers, the Real Estate Company also uses it as a scheduling tool that helps the prospect to experince the virtual tour, book appointments with the site manager for a physical visit, etc. In addition, the Virtual Tour reminder helped the company get more interesting cross-border sales-qualified leads.
So far, using Todook, the company has sent out over 1500 virtual tours and has been able to book appointments for properties every day since. The automation helped the customer save time, energy, and money!
Since deploying the Todook conversational AI automation chatbot, the real estate company has achieved a whopping 94% response rate (avoiding all the spam leads with improper contact details).
The adoption of chatbots has to define a seamless roadmap for organizations. Welcome to the future.
To know more about the state-of-the-art features of Todook and how they help customers solve their queries faster, avoid lead leakage, or improve the speed of response, sign up now!