How Bots Are Changing the Customer Experience and What You Can Do About It
So why is this so important? Well, apart from reducing costs directly associated with staffing (such as wages), chatbots also result in better engagement rates because...
How to Create an Online Communications Plan for Your Brand or Business – Free Guide Inside
Are you looking to create an online communications plan but unsure where to start? If you’ve ever struggled with developing an online communications strategy or tactical...
How To Create A Positive Customer Experience That Drives Revenue and Increases Loyalty
In the business world, the customer experience has become king. In order to compete in today’s market, businesses must create a positive customer experience that drives...
Customer Experience (CX) – A Comprehensive Post Purchase Guide for Businesses & Entrepreneurs
There’s no question that customer experience (CX) is one of the most important aspects of any business. Not only does good CX help customers feel happy and satisfied...
5 Reasons Why chatbots are the future of customer service
Chatbots are revolutionizing customer service. They’re simple to use, can be integrated into several different channels, including Web chat, FB Messenger, Instagram,...
Top FAQs About Chatbots (And Why Your Needs Are Not Being Met)
Chatbots are the future of customer service, and they’re here to stay. But many people are still unsure of what a chatbot is or why they need one. That’s why we’ve put...
The Definitive Guide to Conversational Marketing
There’s a reason why conversational marketing is so popular – it’s personal, engaging, and doesn’t require a large marketing budget. In this article, we’ll walk you...