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Automating Customer Feedback with WhatsApp | How It Can Help You Track & Improve Your Business

Posted On November 07, 2022

Automating Customer Feedback with WhatsApp | How It Can Help You Track & Improve Your Business

Are you looking for a better way to collect customer feedback? If so, you’ll love the benefits of using WhatsApp automation for this purpose. Not only is it more efficient than traditional methods, but it also saves you time and money. In this blog post, we’ll explain how WhatsApp automation works and share tips on how to set it up successfully. We’ll also give you a glimpse of the benefits of using this technology for customer feedback collection. So don’t wait – start automating your customer feedback process today!

How does WhatsApp automation help with customer feedback?

WhatsApp automation helps businesses to receive customer feedback more efficiently and effectively. By using automated messages, businesses can send relevant questions and comments directly to their customers’ WhatsApp accounts. This way, customers have less opportunity to miss or ignore important notifications, and they can easily reply to the business owner in a timely manner. Moreover, by automating the process of sending feedback through WhatsApp, businesses can save time and money. Instead of having several different channels (email, phone calls, social media posts) open simultaneously in order not to lose contact with your customers, you can use one channel that is managed automatically. Additionally, by providing customers with an easy way to voice their concerns or report issues right away – even when they’re busy – you will quickly realize how valuable this type of Feedback Management system can be!

Why is it a better way to get customer feedback?

Customer feedback is important for two main reasons: it helps businesses learn and improve their products, and it gives customers a sense of ownership over the company. By providing regular customer feedback surveys, businesses can understand what people like and don’t like about their product or service. This information can be used to make improvements that will benefit both the business and its customers. In addition, asking customers how they would improve your product or service provides valuable insight into how best to serve them. This type of feedback also creates a stronger connection between company and consumer, which leads to loyalty and repeat business. Feedback surveys are an easy way to get this kind of input from your consumers without having to contact them directly! By using Todook, you can quickly and easily collect feedback from your customers. This means that you can track customer feedback and improve your product or service in a matter of minutes. Plus, it saves you time and money – so you can focus on what’s really important. Click here to sign up for your get started today!

How to set up the automation process ?

Chatbots are becoming increasingly popular, especially for customer service. They allow businesses to collect feedback from customers through a chat interface, and then act on that feedback according to predetermined rules or parameters. This process can be automated in several ways, which makes it more efficient and less time-consuming. There are two main ways that automation can help with the feedback collection process: using voice recognition software or artificial intelligence (AI) algorithms. Voice recognition software allows bots to understand human speech inputted via WhatsApp, while AI algorithms use natural language processing (NLP) technology to analyze and interpret customer questions and queries. The choice of method depends on the specific needs of your business. If you want your chatbot to respond automatically based on predefined rules, then voice recognition software is probably the best option because it’s faster and easier to set up than AI algorithms. However, if you want your bot to be able to answer all types of questions regardless of whether they’re familiar or not, then an AI algorithm may be better suited because it’s more versatile. Whichever approach you choose – make sure that you research available options so that you get the most out of your chatbot project! However, here are some general tips that may help you get started:

  1. Choose a platform that can support all types of communication channels (including voice and video).
  2. design your chatbot with customer feedback in mind from the outset. Make sure it’s able to collect data from various parts of its user interface (for example, questions asked during the checkout process or after purchase), as well as through message interactions.
  3. establish guidelines for how customers should interact with your chatbot – For example, do not allow customers to leave negative comments without providing an opportunity to reply first. Instead, provide prompts such as “Would you like to submit a comment?” or “What did you think about our product?” After they have submitted their comment, send them an automated response thanking them for contacting you and letting them know when their comment will be visible onscreen.”

Having the right data is key to success. That’s why Todook makes it easy for you to collect customer feedback using a bot – so you can see what’s working and what isn’t. Plus, our bot collects feedback in a quick and easy manner, so you can track customer feedback and improve your product or service. Check out Todook now! Click here 👉 To know more!

Tips for collecting customer feedback through WhatsApp

It can be really challenging to collect customer feedback through traditional channels, such as email or phone calls. Not only is it time-consuming and difficult to manage, but it also often lacks the immediacy that customers desire. Thankfully, there are a number of strategies you can use to collect feedback through WhatsApp Chatbot. The first step is to create a small questionnaire for your chatbot. This will help you gather data about how users feel about your product or service, and whether they have any suggestions or complaints. Next, make sure that your chatbot interface is easy to use and intuitive. That way, people will feel comfortable taking their time filling out the survey (and potentially sharing some candid thoughts!). Finally, make sure that you keep all collected feedback confidential – nobody wants their negative comments going public! By using these tips, you can successfully collect customer feedback through WhatsApp Chatbot without any difficulties at all!

Benefits of using WhatsApp automation for customer feedback

WhatsApp is a powerful messaging app with over one billion active users. It’s been used to communicate for years, but what many people don’t know is that it can also be used to automate customer feedback. By using WhatsApp automation, you can quickly and easily gather feedback from your customers without ever having to leave your desk or miss a beat in your workday. Here are some of the benefits of using WhatsApp automation for customer feedback: – You can collect feedback from multiple sources at once (ie., phone calls, email surveys, chat sessions). – The responses are automatically collected and stored in a secure server for later analysis. – Feedback collection doesn’t interfere with your business workflow – it happens seamlessly behind the scenes! Best of all? Using WhatsApp automations saves you time and money – by streamlining the process of collecting customer feedback, you can get insights faster and lower the cost associated with gathering data this way. So why not give it a try today?


We’re excited to share with you our latest blog post on automation of customer feedback. By automating the process of collecting customer feedback through WhatsApp, businesses can improve their processes and track the effectiveness of their customer feedback initiatives. In addition to this, it can also help reduce the time and effort required to get customer feedback. So what are you waiting for? Check out our blog post for all the details! Todook offers a fast and easy way to collect feedback from your customers using a bot. This makes it easy for you to track customer feedback and improve your product or service. Plus, it saves you time and money – so you can focus on what’s really important. Click here 👉to sign up for get started today!

If you're considering leveraging chatbots for your business, book a demo today. By implementing a chatbot, businesses can provide a seamless and engaging experience for their customers, ultimately leading to increased satisfaction and loyalty.